Recorded on October 24th 2025

Taught by: Abby Covert

Stop letting your information architecture decisions happen by accident. In this hands-on workshop, you'll learn to calculate the real dollar impact of structural design choices and build cases that get executive buy-in.

We'll work through real examples of companies that ignored their information architecture until it cost them millions in customer service, team turnover, and lost sales. You'll leave with concrete tools to avoid becoming one of those cautionary tales.

This is for purchase of 60 minutes of video lecture from Abby Covert.